| Corporate Name | Techmark Japan KK |
|---|---|
| Office Address |
ARCA East 18F, 2-1 Kinshi 3-Chome,Sumida-ku,Tokyo 130-0013MAP Phone Number:03-5619-2200 |
| Osaka Sales Office |
B-lot Esaka 7F, 9-1 Toyotsu-cho, Suita-city, Osaka 564-0051 |
| Year of Establishment | 1994 |
| President and Representative Director | Kei Ikenishi |
| Stock Holder | AIG Japan Holdings KK(100%) |
| Capital Fund | JPY 490 Million |
| Core Businesses |
Extended Warranty consulting services, program development and administration.Techmark Japan works on revitalizing/developing extended warranty programs in accordance with the client's marketing strategies and needs. We work on cost-control of repairs and operations. |
| About AIG | American International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions and other financial services to customers in approximately 70 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security. AIG common stock is listed on the New York Stock Exchange. For additional information, please visit our website at www.AIG.com. |
Techmark is committed to our corporate culture following AIG Group's policy.
Techmark is working together with our suppliers to ensure proper business operations.
| May1993 | Established Techmark Services Limited (UK). |
|---|---|
| August1994 | Established Techmark Services Limited Japan branch, began operations. |
| August1994 | Partnered with several nonlife insurance companies. |
| April1995 | Developed program and started operations for electrical appliances and telecommunications equipments. |
| November1995 | Developed and started operations for an extended warranty service for automobiles. |
| October1996 | Developed and started operations for an extended warranty service for credit card issuers. |
| Febuary1996 | Started TPA operations for a nonlife insurance company. |
| May1999 | Developed and started operations of program for gas appliances. |
| Feburay2000 | "Privacy Mark"was accredited (for Techmark Services Limited). |
| June2008 | Established and started operations of Techmark Japan KK. |
| October2008 | Developed and started operations of "Living Warranty"(Multi Appliances extended warranty program for house equipments of rental housings). |
| November2009 | "Privacy Mark" was accredited. |
| February2010 | Established Osaka Sales Office. |
| February2012 | "Privacy Mark" was renewed. |
| August2012 | Developed and started operations of game devices. |
| October2012 | Developed and started operations of tablets and eReaders. |
| February2014 | "Privacy Mark" was renewed. |
| May2015 | Started consulting service for the extended warranty program of printer manufacturer. |
| June2015 | Developed and started operations of used car parts. |
| February2016 | "Privacy Mark" was renewed. |
| July2016 | Relocated Osaka Sales Office. |
| November2016 | Relocated Head Office. |
| December2016 | Started joint marketing with a consumer credit company. |
| September2017 | Developed and started operations for lease cars. |
| November2017 | Developed and started operations for electric pianos. |
| December2017 | "Privacy Mark" was renewed. |
| January2018 | Developed and started a program of household equipment with a trading company. |
In order to run an extended warranty program that provides "peace of mind" to end-users, it is important to choose a reliable extended warranty company.
Techmark Japan was founded in 1994 and has since then provided all contract holders with warranty services until the end of the program's term. Utilizing our industry expertise in the Japanese market with AIG experience abroad, we have worked to create programs that increase the value of our clients' brand and products. Our clients include both domestic and internationally recognized brands and their renowned product lines; some of whom we have partnered with for over a decade.
Techmark Japan takes full obligation of extended warranty programs (including repairs of broken products) by hedging all repair costs to our partner insurance companies. The obliation for extended warranty repair costs/liability are all insured by our partner insurance companies. All of the insurance companies we partner with are highly credible domestic/international insurance companies that we have developed good relations with over the past years. For this reason, customers of our clients that have applied to Techmark Japan's extended warranty program can receive free repairs for a long period of time with "peace of mind."
Techmark Japan KK has maintained the black since its establishment in 2008. In addition we need not take provision for claims fees and we do not have borrowings.
We provide customized programs that are tailored to clients’ and customer needs. Our services include meeting the needs of companies that are looking to distribute their product in the Japanese market and those that are looking to spread their product from Japan to overseas.
The term "Number of Contracts" means 'the number of products registered' and the term "Number of Claims" means 'the number of warrantied products that were repaired by the repair company that Techmark Japan outsourced repair services to.' Utilizing this detailed and accumulated database, Techmark Japan calculates a consistent and reasonable warranty fee needed to run a long-term extended warranty program.
